I experienced the most hassle online shopping ever…

I experienced the most hassle online shopping ever. I have been trying to reach out to this certain online shop for days and I received no reply back. I have been commenting on their IG posts regarding my orders but to no avail. What’s more annoying is that they reply to everyone else except me. I paid on time, and I have been very polite throughout the whole transaction. I made adjustments when they told me they’re busy at work today, or when they said that something came up with a relative, etc. I believe I have extended my patience long enough, and no customer in the world ever deserves to be treated the way they treat me. They only texted me once, when they asked me about my payment. Since then, I received 0 updates about my order. Now, I’m starting to think it’s a scam. What must I do about it?

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